Research Overview
I conduct empirical research to achieve a service!s strategic vision using aligned system designs and inventing forecasting algorithms. My research is recognized by academic journals, received best paper awards, and covered by media. I am also a frequent invited speaker at academic institutions and industrial leading firms.
In the research community, I actively contribute as conference organizers and reviewers for flagship journals. Now I serve as a board member for the two largest service scholars communities: INFORMS Service Science Section and POMS College of Service Operations and on the editorial review board for two journals, POMS and the Journal of Operations Management.
My research has also received interest from a wide range of practitioners. I have solid research partnerships with firms in service industries, such as online marketplaces and healthcare providers, and manufacturing industries, such as automakers and high-techs, with many of them being industrial pioneers or Fortune 500 companies.
In the research community, I actively contribute as conference organizers and reviewers for flagship journals. Now I serve as a board member for the two largest service scholars communities: INFORMS Service Science Section and POMS College of Service Operations and on the editorial review board for two journals, POMS and the Journal of Operations Management.
My research has also received interest from a wide range of practitioners. I have solid research partnerships with firms in service industries, such as online marketplaces and healthcare providers, and manufacturing industries, such as automakers and high-techs, with many of them being industrial pioneers or Fortune 500 companies.