Research Focus:
From Service Systems and Forecasting to Human-Algorithm Interaction
My academic odyssey commenced with the pivotal task of aligning service system designs with their overarching strategic visions. Drawing from deep empirical investigations, I decoded the nuances of human behavior within these systems, encompassing both rationally predictable patterns and those influenced by innate psychological tendencies. Simultaneously, my exploration into business analytics led to the invention of forecasting algorithms. Implementing them unveiled a compelling observation: the dynamic interplay between humans and algorithms in tangible business settings.
The insights from my foundational work in service operations and forecasting weren't merely individual achievements; they illuminated the prelude to a broader, industry-evolving narrative. In this AI era, the spotlight isn't on algorithms superseding humans, but on reshaping their collaborative relationship: Human-Algorithm Interaction. I advocate that with AI's ascendance, we don't sideline humans, but elevate them. This vision, molded by my prior research, drives my present pursuits into how businesses can cultivate a harmonious alliance between humans and algorithms, resulting in exceptional performance and a more fulfilling human experience.
Achievements and Reflections: My research have garnered attention from prominent academic journals, won numerous awards, and have been highlighted by various media outlets. This has further led to invitations as a speaker at leading academic and industrial forums. My services on the boards of INFORMS Service Science Section and POMS College of Service Operations and editorial roles for flagship journals such as Production and Operations Management and Journal of Operations Management have provided invaluable opportunities to engage, learn, and contribute. In the realm of industry, I am grateful for the collaborations with a myriad of enterprises, from ambitious startups to Fortune 500 giants. These partnerships reaffirm the pertinence of my research in real-world settings, and I am ever eager to bridge academic insights with practical challenges.
The insights from my foundational work in service operations and forecasting weren't merely individual achievements; they illuminated the prelude to a broader, industry-evolving narrative. In this AI era, the spotlight isn't on algorithms superseding humans, but on reshaping their collaborative relationship: Human-Algorithm Interaction. I advocate that with AI's ascendance, we don't sideline humans, but elevate them. This vision, molded by my prior research, drives my present pursuits into how businesses can cultivate a harmonious alliance between humans and algorithms, resulting in exceptional performance and a more fulfilling human experience.
Achievements and Reflections: My research have garnered attention from prominent academic journals, won numerous awards, and have been highlighted by various media outlets. This has further led to invitations as a speaker at leading academic and industrial forums. My services on the boards of INFORMS Service Science Section and POMS College of Service Operations and editorial roles for flagship journals such as Production and Operations Management and Journal of Operations Management have provided invaluable opportunities to engage, learn, and contribute. In the realm of industry, I am grateful for the collaborations with a myriad of enterprises, from ambitious startups to Fortune 500 giants. These partnerships reaffirm the pertinence of my research in real-world settings, and I am ever eager to bridge academic insights with practical challenges.
Figure 1. Research Focus