Courses
MBA Course: Management of Service Operations
The service sector is the largest segment of most industrial economies. Unlike physical products, service goods cannot be stocked before consumption but must be produced with customer participation. At the same time, the rapid evolution of information technology and the internet has enabled firms to operate and offer services at levels not previously possible. The growing platform-based service economy (think Airbnb and Uber) is revolutionizing new service models and unprecedented entrepreneurial opportunities. Achieving excellence in services requires particular strategies and analysis methods. This course will enable you to 1) describe the nature and unique role of services in today’s economies, 2) characterize, diagnose, and improve a service firm, 3) master basic tactics for managing speed, quality, and revenue in a service business, 4) plan strategically for service expansion, and 5)recognize the revolution triggered by the platform economy in the service industry.
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Undergrad Course Operations Management
Managing Operations is the study of processes that are involved with making or delivering a product or service. A process is a set of activities performed by organizations to transform inputs into outputs that provide value to customers. For example, a process might be the way in which a computer manufacturer fulfils an order for a desktop computer – how does it assemble the computer, and how does it manage the supply of components such as disk drives that go into the computer? In this course, we will explore questions like these that relate to the design, management, and improvement of processes in a variety of businesses. Companies that use the principles from this course can significantly enhance their competitiveness. Key topics include process analysis, queuing, inventory management, lean operations, quality management, and constrained optimization.
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