KEJIA HU: BUSINESS THINKER IN SERVICE & AI
  • Home
  • About
  • Research
  • Industrial Partners
  • Education

Courses

MBA Course: Management of Service Operations 

The service sector is the largest segment of most industrial economies. Unlike physical products, service goods cannot be stocked before consumption but must be produced with customer participation. At the same time, the rapid evolution of information technology and the internet has enabled firms to operate and offer services at levels not previously possible. The growing platform-based service economy (think Airbnb and Uber) is revolutionizing new service models and unprecedented entrepreneurial opportunities. Achieving excellence in services requires particular strategies and analysis methods. This course will enable you to 1) describe the nature and unique role of services in today’s economies, 2) characterize, diagnose, and improve a service firm, 3) master basic tactics for managing speed, quality, and revenue in a service business, 4) plan strategically for service expansion, and 5)recognize the revolution triggered by the platform economy in the service industry.

Undergrad Course Operations Management 

Managing Operations is the study of processes that are involved with making or delivering a product or service. A process is a set of activities performed by organizations to transform inputs into outputs that provide value to customers. For example, a process might be the way in which a computer manufacturer fulfils an order for a desktop computer – how does it assemble the computer, and how does it manage the supply of components such as disk drives that go into the computer? In this course, we will explore questions like these that relate to the design, management, and improvement of processes in a variety of businesses. Companies that use the principles from this course can significantly enhance their competitiveness. Key topics include process analysis, queuing, inventory management, lean operations, quality management, and constrained optimization.

Current and Former Students

The following students are phenomenal. They have worked with me for a long term and demonstrated outstanding performance academically and professionally. I consider they will be incredible assets for any organization they work with. I wish them the brightest future. 
Current Students
Picture
Picture
Jake Kim
2021 - Present in Hu's group
"Born in Korea, raised in a traditional English environment, and currently undergoing an American collegiate education--fervor for consulting and human capital management"
Institution: Vanderbilt 2023 (projected)
Major in Human and Organizational Development, Minor in Business
To connect: Linkedin
Laura McCraine
2021 - Present in Hu's group
"A strong passion for finance, investments, and strategy, with experience in governmental financial management and analysis"
Institution: Vanderbilt 2023 (projected)
Major in Economics and Asian Studies, Minor in Business
To connect: Linkedin

Former Students
Picture
Matt Witalec 
2020 - 2022 in Hu's group
Institution: Vanderbilt 2022
Major in Mechanical Engineering, Minor in Business
Next Chapter: Associate – BCG
To connect: Linkedin
Picture
Steve Ratliff
2021 - 2022 in Hu's group
​“Hello! I am a Vanderbilt graduate who is passionate about financial markets, investing, and researching various industries.” 
Institution: Vanderbilt 2021
Major in Economics, Minor in Business
Next Chapter: Private Markets Investment Analyst, Vanderbilt University Office of Investments
To connect: Linkedin

Picture
Picture
Violetta Chen
2021 - 2022 in Hu's group
"I aspire to influence the world positively with empathy and excellence."
Institution: Vanderbilt 2022
Major in Mathematics & Economics, Minor in Business
Next Chapter: Analyst at PJT Partners, Activism Defense and Shareholder Advisory Group
To connect: Linkedin
Luci Lyu
2021 - 2022 in Hu's group
"I am passionate about management consulting, human-centered problem solving, and making a positive community impact."
Institution: Vanderbilt 2022
Major in Mathematics & Economics, Minor in Business and Computer Science
Next Chapter: Silver Scholars Program Candidate at Yale School of Management
To connect: Linkedin

Picture
Picture
Ao Qu
2019 - 2022 in Hu's group
"A passionate researcher who aims to build the future of mobility"
Institution: Vanderbilt 2022
Major in Mathematics & Computer Science,
Minor in Scientific Computing & Economics

Next Chapter: PhD in Transportation and Computer Science,  MIT
To connect: Linkedin
Juecen Zhan
2017 - 2020 in Hu's group
"I am passionate of building technical solutions to find growth opportunities for businesses, from performing data visualizations to utilizing machine learning models to solve real-world problems."
Institution: Vanderbilt 2020
Major in Computer Science and Applied Mathematics
Next Chapter: Software Engineer, Meta
To connect: Linkedin

Home

About

Research

Industrial Partners

Copyright 2021 Kejia Hu, all rights reserved. 
  • Home
  • About
  • Research
  • Industrial Partners
  • Education